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Everything that I love in my life is made better via tools I can use on the Internet such as social networks and IP communications. So, that is what I like to share in text, photo, video and audio.

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How to Handle Multiple Chat, Text, Voice and Video in Business
How to Handle Multiple Chat, Text, Voice and Video in Business
1554 days ago 3 comments Categories: Blogger Tags: business, voip, sms, video chat, social media, virtual world

social business ceospace itexpoHow does everyone handle incoming calls, chats, and texts when you don't have time to answer them ... whether on cell phone, ICQ, GTalk, Skype or other voip phone and chat or text?


Eric Klein, an entrepreneur and a friend of ours, has on his online unified communications / social network profile, “Please use chat as I do not answer calls that are not prescheduled.”

I admire Mr. Klein’s choice of profile update. It may seem like such a simple request, but it takes some moxie to ask for such polite behavior from callers.

How many times has anyone been tempted to request the same? Why don’t we while in the midst of our hectic work days at the office? Instead, we often do like our teens and twenty-somethings do who have practically grown up living in the virtual world more than the physical world. They make themselves available almost 24/7. Texts, emails, and Facebook updates seem to rule their lives. They hardly have time to deal with what is physically in front of them.

Once upon a time, we just picked up the handset on a traditional telephone, dialed a phone number, and people either answered it personally, or answered it with voicemail feature, or in fact, did not usually answer it at all. The caller never knew if the potential receiver of the call was present and aware of the incoming call when it arrived.

Now, with ICQ, Skype, GTalk, Facebook, Fring, FreeWorldDialup and other methods of communicating with video, text, video, pictures and voice over the net, being present — to sometimes thousands of people at one time all the time — can be overwhelming. We asked several how they handle this when they cannot take a call. Results:

1. Let our network know in advance such Eric Klein does, “Please use chat as I do not answer calls that are not prescheduled.”

2. Make our presence INVISIBLE.

3. Make voicemail available.

4. Re-route the call to a virtual assistant service when we cannot answer right away.

How do you handle this?

This post was written by Suzanne Bowen, VP at AstraQom. A complete communications solution is ready to help companies reach their business goals.

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