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791 days ago 0 comments Categories: General  Tags: insight crm customer service customer engagement 
As those with significant others can attest, and those in the customer service business know, relationships are never mastered – they’re constantly changing, growing and evolving over time.
833 days ago 0 comments Categories: General  Tags: insight ca technologies data product development customer centrcicity 
If there’s one company that could serve as a showcase for how better Insight into vast amounts of data can drive improvements throughout an organization, it’s CA Technologies.
858 days ago 0 comments Categories: General  Tags: customer centricity customer service data social collaboration 
Would you classify your organization as customer centric?
869 days ago 0 comments Categories: General  Tags: customer experience marketers branding b2b customer service 
How do you provide a more contextually relevant experience for your B2B customers?
878 days ago 0 comments Categories: General  Tags: customer service insight r&d engineering 
Is your organization suffering from Enterprise Insight Deficit Disorder?
Anyone involved in the TR-069 Device Management Protocol is being advised to “act fast” if they wish to secure a place on Netmania Academy’s next TR-069 Boot Camp which will be held on 24 - 26 April
886 days ago 1 comments Categories: General  Tags: data insight marketing sales customer service product development 
Data, by its very nature, is difficult to find and to analyze because it’s stored in so many places, with no way to search through it or correlate it across systems to derive meaning from it.
The whole concept of relationships is important, not only in real life but in terms of data and information sharing.
897 days ago 0 comments Categories: General  Tags: customer centricity insight knowledge unstructured data 
How do you define knowledge capital and what do you consider to be the important building blocks within your organization to developing Insight?
902 days ago 0 comments Categories: General  Tags: customer centricity insight customer service gartner ca technologies 
Last week during a webinar discussion, I asked where a leader should get started on the road to customer centricity.
966 days ago 0 comments Categories: Companies  Tags: customer data protection 
Here are 10 steps to protecting your customer privacy data and telecom operator commercial information.
Read my interview with Pavel Milec, Director of Customer Experience at Telefónica O2 in Slovakia.
MVAS Africa is an event for the Mobile VAS community of the African continent. This year’s event will tackle prospects in the region, arising from emerging growth and affluence in the region.
1043 days ago 0 comments Categories: Companies  Tags: customer experience customer-centricity mobile telecom 
Chris Robbins of BITĖ Group shares personal insights about what it really takes to embrace customer centricity and deliver an authentic customer experience.
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