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At these days telecom service providers focus on cost control, they look how to lower operating risks and their cost bases but at the same time how to retain or increase number of customers and their satisfaction not just deploying the equipment. Market requires forge stronger and more valuable customer relationships, foster brand loyalty by building customer-focused improvements into their products and services.nnTo really provide a positive customer experience, it’s not enough to know how network elements are performing. As many operators are realizing, they need to rethink their Key Performance Indicators (KPIs). Even if every single KPI is green, the quality their customers are experiencing can still fall short. The key is to move from network centric to subscriber centric operations and to create quality indicators that measure customer experience, not just network performance. nnTo help operators bridge the gap between customer experience and network KPIs, Cellular Expert team has developed a solution to manage Quality of Experience. Solution combines customer experience, network operations, services quality, sales and marketing analysis at the same time in different cross-sections. That provides the opportunity to assess how each parameter affects the others and enable faster and better respond to customer needs and ensure high quality of service.nThis can be done for a single subscriber, a subscriber segment, the complete network or a certain location. The solution incorporates new quality indicators like network accessibility, service accessibility, service integrity and service retain ability, which combine various KPIs and information from other sources such as customer complaints.nTo ensure a positive customer experience, these Key Quality Indicators provide essential information for operators who are transforming to more customer centric operations.nCellular Expert solutions will help to:n• Enhance loyalty and profitability. Create an experience that positively influences usage behavior in a way that reduces the impact on the network while improving profitabilityn• Take action to improve the customer experience. Develop a prioritized actionable plan to help your entire business improve the customer experience.n• Improve business performance using customer insights, strengthen customer relationships and increase customer lifetime value.n• Increase profitability by simplifying customer interactions. Stand out and succeed by creating the simple, compelling experiences customers want.nIf you are interested in our solution, we have made an interactive video demonstration. You can download it from: nCellular Expert Desktop http://bit.ly/14mW1Q7 nnI would really like to hear your feedback and please feel free to ask if you like to get more information about this solution.nnnrpilitauskas@cellular-expert.com nwww.cellular-expert.com n

Hello ALL My name is Gagik I represent a company Mea Systems We are into Voip termination & traffic exchange.If anyone is interested Please contact me on skype, MSN or email MEnnSkype: GiganocnMSN: Giga_noc@hotmail.comnMail: Giga_noc@hotmail.com

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